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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
The Tableau Success Architect provides strategic technical guidance to our most important Tableau customers, helping them maximize value from their Tableau and Salesforce investments. This role combines deep Tableau/BI expertise with strong communication skills to translate customer business needs into effective technical solutions and architecture recommendations.
What You’ll Actually Be Doing
- Serve as a trusted technical advisor for strategic customers, providing architectural guidance and best practice recommendations for Tableau deployments.
- Analyze customer requirements and business objectives, and translate them into clear, actionable technical recommendations and solution designs.
- Conduct architecture reviews and provide optimization recommendations across data sources, dashboards, governance, and performance.
- Support post-sales activities, resolving complex software issues, and ensuring smooth product configuration and optimization.
- Work closely with cross-functional teams (Sales, SE, Technical Support, Product) to deliver consistent and valuable customer experiences.
- Build and present customized solutions and live product demonstrations to showcase how Salesforce and Tableau can accelerate business strategies. (Nice-to-have)
- Manage multiple concurrent customer engagements, coordinating timelines, stakeholders, and deliverables.
You’re Our Person If…
- B.S. in Computer Science, Software Engineering, MIS, or equivalent relevant experience.
- 10+ years of experience in Technical Account Management, Solution Engineering, Technical Support, or a related field.
- Strong ability to analyze and structure customer requirements into clear technical recommendations and solution designs.
- Solid knowledge of relational databases, enterprise BI, and web technologies.
- Experience troubleshooting mission-critical software applications.
- Excellent written and verbal communication skills in both English and Korean.
Even Better If…
- Project Management experience — able to plan, coordinate, and drive multi-stakeholder engagements to completion.
- Salesforce and/or Tableau certifications.
- Proficiency in business intelligence tools like Tableau and/or building analytics data pipelines.
- Familiarity with Python/R, web development, and AI/statistical analysis.
The Experience
Tableau Success Architect는 Salesforce의 주요 전략 고객들을 대상으로 전략적인 기술 자문을 제공하며, 고객이 Tableau 및 Salesforce 투자로부터 최대한의 가치를 얻을 수 있도록 지원하는 역할입니다. 이 역할은 깊이 있는 Tableau/BI 전문성과 뛰어난 커뮤니케이션 능력을 결합하여, 고객의 비즈니스 요구사항을 효과적인 기술 솔루션과 아키텍처 권고안으로 전환합니다.
What You’ll Actually Be Doing
- 전략 고객을 위한 신뢰받는 기술 자문 역할을 수행하며, Tableau 도입에 대한 아키텍처 가이드와 모범 사례를 제공합니다.
- 고객의 요구사항과 비즈니스 목표를 분석하고, 이를 명확하고 실행 가능한 기술적 권고안 및 솔루션 설계로 정리합니다.
- 데이터 소스, 대시보드, 거버넌스, 성능 전반에 대한 아키텍처 리뷰 및 최적화 권고를 수행합니다.
- 판매 후 활동을 지원하고 복잡한 소프트웨어 문제를 해결하며, 원활한 제품 구성 및 최적화를 보장합니다.
- 영업, SE, 기술지원, 제품팀 등 여러 부서와 긴밀히 협력하여 일관되고 가치 있는 고객 경험을 제공합니다.
- 맞춤형 솔루션과 라이브 제품 데모를 구축 및 발표하여 Salesforce와 Tableau가 비즈니스 전략을 신속하게 추진하는 방법을 보여줍니다. (Nice-to-have)
- 여러 고객 인게이지먼트를 동시에 관리하며, 일정, 이해관계자, 결과물을 조율합니다.
You’re Our Person If…
- 컴퓨터 과학, 소프트웨어 공학, MIS 학사 또는 이와 동등한 관련 경력.
- TAM(Technical Account Management), 솔루션 엔지니어링, 기술 지원 또는 관련 분야에서 10년 이상의 경력.
- 고객 요구사항을 분석하고 이를 명확한 기술적 권고안과 솔루션 설계로 정리할 수 있는 강력한 능력.
- 관계형 데이터베이스, 엔터프라이즈 BI, 웹 기술에 대한 탄탄한 지식.
- 미션 크리티컬 소프트웨어 애플리케이션 문제 해결 경험.
- 영어와 한국어 모두에서 뛰어난 서면 및 구두 커뮤니케이션 능력.
Even Better If…
- PM(프로젝트 관리) 경력 — 다수의 이해관계자가 관여하는 인게이지먼트를 계획, 조율, 완수할 수 있는 능력.
- Salesforce 및/또는 Tableau 자격증.
- Tableau와 같은 비즈니스 인텔리전스 도구 활용 능력 및 분석 데이터 파이프라인 구축 경험.
- Python/R, 웹 개발, AI/통계 분석 경험.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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