About the role

Workflow Magic is a dynamic and rapidly growing company specializing in monday.com implementation services. We help businesses streamline their workflows, boost productivity, and maximize their monday.com investments. Our team is passionate about driving success for our clients, and we’re looking for a dedicated monday.com Solutions Architect to join us in this mission.

Funciones del cargo

• Workflow Design and Building:- Collaborate with Implementation Managers to help manage and build 10+
  monday.com clients per week.
• Identify and eliminate isolation, inefficiencies, redundancies, and work silos within
  client processes.
• Act as the primary point of contact and build strong client relationships.
• Excellent note-taking of each call, action item and follow-up
  Customer Service and Training:- ○ Provide excellent customer service through various channels, including email, video
  calls, and in-person meetings.
  ● Subject Matter Expert
  ○ Collaborate with Implementation Managers to design and build out clients’
  workflows on monday.com
  ○ Research best practices among monday.com through apps marketplace, internal
  monday.com and external tools through third-party APIs
  ● Process Improvement:
  ○ Collaborate with clients and the internal team to implement useful integrations
  and automations to optimize workflows.
  ○ Assist clients in developing and refining their processes and procedures for
  maximum efficiency.
  ○ Be process improvement-oriented to drive client success.
  ● Technical Proficiency:
  ○ Be technically savvy and able to understand and troubleshoot technical issues.
  ● Time Management:
  ○ Exhibit excellent time management skills to prioritize urgent and important tasks
  effectively.

Requerimientos del cargo

• Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
• At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
• Minimum of 1 year of hands-on experience with monday.com.
• Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
• Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
• Excellent internal communication skills and a customer-oriented personality.
• Experience with Zapier or Make.com is a plus.
• Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.- Ideal Experience (Not Required but Preferred): Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.

Condiciones

Oportunidad de crecimiento con un equipo multinivel
Vacaciones y feriados
Flexibilidad y autonomía
Pago USD
Trabajo remoto

About the role

Workflow Magic is a dynamic and rapidly growing company specializing in monday.com implementation services. We help businesses streamline their workflows, boost productivity, and maximize their monday.com investments. Our team is passionate about driving success for our clients, and we’re looking for a dedicated monday.com Solutions Architect to join us in this mission.

Funciones del cargo

• Workflow Design and Building:- Collaborate with Implementation Managers to help manage and build 10+
  monday.com clients per week.
• Identify and eliminate isolation, inefficiencies, redundancies, and work silos within
  client processes.
• Act as the primary point of contact and build strong client relationships.
• Excellent note-taking of each call, action item and follow-up
  Customer Service and Training:- ○ Provide excellent customer service through various channels, including email, video
  calls, and in-person meetings.
  ● Subject Matter Expert
  ○ Collaborate with Implementation Managers to design and build out clients’
  workflows on monday.com
  ○ Research best practices among monday.com through apps marketplace, internal
  monday.com and external tools through third-party APIs
  ● Process Improvement:
  ○ Collaborate with clients and the internal team to implement useful integrations
  and automations to optimize workflows.
  ○ Assist clients in developing and refining their processes and procedures for
  maximum efficiency.
  ○ Be process improvement-oriented to drive client success.
  ● Technical Proficiency:
  ○ Be technically savvy and able to understand and troubleshoot technical issues.
  ● Time Management:
  ○ Exhibit excellent time management skills to prioritize urgent and important tasks
  effectively.

Requerimientos del cargo

• Minimum of 3 years of hands-on experience as a Project Manager / Solutions Architect or in a similar role.
• At least 2 years of experience working in a startup environment, developing processes, and procedures, and building out teams.
• Minimum of 1 year of hands-on experience with monday.com.
• Proven problem-solving skills, with the ability to manage multiple projects simultaneously.
• Strong business acumen and understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).
• Excellent internal communication skills and a customer-oriented personality.
• Experience with Zapier or Make.com is a plus.
• Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Doc.- Ideal Experience (Not Required but Preferred): Prior experience in providing professional services to clients. Familiarity with customer success in a technology or software-related field.

Condiciones

Oportunidad de crecimiento con un equipo multinivel
Vacaciones y feriados
Flexibilidad y autonomía
Pago USD
Trabajo remoto