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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
The Renewals Team is responsible for managing and forecasting the entire book of renewals business. They forecast and track renewals trends and highlight adoption issues for the company.
The Renewals team partners with sales, customer success manager and support to execute retention strategy. They are responsible for conducting account review, risk assessment and due diligence while developing a renewal strategy. Renewal team members take ownership and maintenance of all renewal opportunities (direct customers and indirect through resellers), forecasting, negotiation, generate upsell/cross sell opportunities, engaging internal resources and closing renewals prior to contract expiration.
As a Scale Renewals Manager you start to handle a large number of renewals. Volume of contracts managed each month tends to be around 50 ~ 100(depends on assigned territory) for Direct and Reseller’s customers in Japan, Korea and Taiwan. You own driving the renewal to completion. You partner with the account team and develop a renewals strategy for every customer. You build quotes, review contract terms, negotiate pricing, look for up-sell opportunities, and handle objections. It is also needed to plan how to improve the current operation process and manage some contractors or outsource partners who are doing renewal management for small size of contracts .
You will be measured on renewal rate, contract term length, and KSO (Key Strategic Objectives) driving specific sales goals of your renewals and ability to negotiate favorable terms.
What You’ll Actually Be Doing
- Drive all managed renewals thoroughly in assigned territory by identify risk as early as possible as well as generating revenue growth opportunity via add-on, upsell, upgrade, price adjustment (working location is Japan Tokyo Office)
- Achieve or exceed monthly renewal targets and provide senior management with an accurate forecast and risk analysis of all assigned accounts
- Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing the customer relationship
- Build strong working relationships across Sales and Customer Success Group Leadership
- Closely monitor at risk accounts. Work with Customer Success, Support, and Services leadership to resolve customer issues and help remove barriers for the team
- Serve as point of escalation for critical customer issues; provide summary of the overall ‘health’ of the account and use of our services
- Answer customer questions and successfully negotiate issues related to renewal contracts
- Attend and lead monthly regional calls to discuss renewal forecast, top renewals, at risk accounts (if required)
- Managing some contractors or outsource partners to deal with high transaction volume customers.
- Help develop and educate renewal best practices across the team
- Maximize account growth opportunities by playing an active role on the account team and helping to identify upsell/cross-sell opportunities upon contract renewal
- Own, drive and manage the renewals process in collaboration with the account team
- Work with internal resources (Competitive Intelligence, Pricing, Product Management, Customer Success, Account Executives, etc…) to develop comprehensive ‘win’ strategies for renewals
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive renewal to on-time closure
- Communicate risk clearly and take the lead in developing resolution strategies
- Accurately maintain a rolling 180 day weekly forecast of renewals of your territory
You’re Our Person If…
- High-level fluency in Japanese language (speaking, reading, writing, listening)
- Excellent verbal and written English communication skills (TOEIC 730+ )
- 3 years or relative experience or sales/account and/or renewal management experience from a software or SI/solution Selling industry are preferable.
- Vast knowledge or experience of Business Application (CRM/SFA/MA experience as user/sales is preferable)
- Fundamental understanding of Salesforce product solutions
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Considerable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others
- Strong negotiation skills that allow for value-based contract negotiations
- Knowledge of restructuring contract term and condition relating legal, finance and billing
- Excellent computer skills (Excel, Word, PowerPoint, Google Apps)
- Degree or Relevant Work Experience Preferred
Leadership Qualities
- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
- TRUST: Trust the company’s core values
- ADAPTABLE: Excels in high levels of uncertainty and change
【セールスフォース・ジャパンの働きがいとダイバーシティ】
株式会社セールスフォース・ジャパンは、Great Place To Work® Institute Japan（GPTW）が発表した2026年版「働きがいのある会社」女性ランキングにおいて第2位に初ランクイン、また大規模部門（1,000人以上）においても第3位に選出されました。
弊社では「Equality（平等）」をコアバリューの一つとして掲げ、性別やライフステージに関わらず、すべての社員が能力を最大限に発揮できるインクルーシブな環境づくりを推進しています。社内コミュニティ「Salesforce Women’s Network（SWN）」をはじめとするネットワーキングやキャリア形成支援、メンターシップ制度も活発に稼働しています。
【働き方・ワークライフバランスの推進】
ハイブリッドワーク / リモートワーク制度: 業務内容やチームの取り決めに応じた在宅勤務（リモートワーク）とオフィス勤務の柔軟な組み合わせが可能です。
フレックスタイム制度: コアタイムにとらわれない柔軟なスケジュール調整が可能で、育児や介護、個人のプライベートな事情に応じた働き方を尊重しています。
充実した両立支援制度: 産前産後休暇・育児休業（女性の復職率は非常に高く、男性社員の育休取得実績も多数）、復職後の短時間勤務や看護・介護休暇など、ライフステージの変化に寄り添う各種サポートプログラムが整っています。
ウェルビーイング支援: 心身の健康を支援するウェルネス手当、社員サポートプログラム（EAP）など、持続可能なキャリアを支える包括的な福利厚生を提供しています。
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.