To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Core Technical Architect

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Salesforce Core Technical Architect to join our Professional Services team within Professional Services. This role is centered on being a “Core Platform” subject matter expert, leading the design and implementation of enterprise-grade Sales Cloud, Service Cloud, and platform solutions. Deep Salesforce Core (Sales/Service Cloud + Platform) expertise is a must, and the ideal candidate will also bring a strong background across the broader Salesforce ecosystem (Experience Cloud, Integration, and AI/Agentforce) to drive cross-cloud success.

The Technical Architect is responsible for architecting scalable solutions across enterprise landscapes, ensuring the platform is secure, performant, and ready for enterprise AI usage. You will work closely with Project Managers and other Technical Architects to ensure on-time, fully functioning implementations. The ideal candidate thrives in an entrepreneurial atmosphere, communicates tactfully with business operations, and effectively designs, tests, and deploys complex software solutions. You must be an excellent communicator who can tailor delivery to a variety of audiences.

YOUR IMPACT

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands-on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

• Become a Trusted SME: Act as the primary authority for the Salesforce Core platform to support project delivery, including how platform architecture relates to the success of Agentforce and AI.
• Strategic Design: Drive the creation of application and technical design documents (Blueprints/FSD) which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
• Scalable Architecture: Design and guide customer’s enterprise architecture across Sales Cloud, Service Cloud, and the Platform, highlighting the importance of data model, sharing/security architecture, and governance.
• Technical Excellence: Provide guidance on integration development best practices, Enterprise Architecture standards, and environment management. Lead code reviews and define coding standards (Apex, LWC, Flows).
• Stakeholder Management: Facilitate and influence Executive Customer stakeholders while aligning technology strategy to business value and ROI.
• Risk Mitigation: Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution through proactive risk management.

REQUIRED QUALIFICATIONS

• Salesforce Core Expertise: Direct experience designing and configuring Sales Cloud and/or Service Cloud or any Core solution to enable enterprise use cases (lead-to-cash, case management, omni-channel, automation).
• Architectural Proficiency: Deep knowledge of data modeling, sharing and security architecture, governor limits, and multi-org/landscape strategy, with a strong understanding of metadata and declarative-vs-programmatic trade-offs.
• Solution Documentation: Ability to clearly and articulately document solutions, including data flows, system diagrams, and technical artifacts.
• Requirement Translation: Ability to create a solution based on client requirements and map business processes into the Salesforce product suite.
• Integration Knowledge: Knowledge of API patterns (REST/SOAP/Bulk/Platform Events) and experience integrating Salesforce with different business systems (ETL, middleware, legacy CRM).
• Technical Leadership: Lead inter-team meetings on technical and business challenges; conduct solutions testing and validation.
• Mobility: Travel to client sites for onsite discovery and solutions presentations (estimated 25%).
• Education: Engineering Degree or equivalent relevant experience required.

PREFERRED

• Platform Mastery: 5+ years of direct experience with Apex, Lightning Web Components, Flow, and the broader Lightning Platform.

• AI & Automation: Familiarity with Agentforce, and platform-native automation/AI tooling.

• Strategic Communication: Excellent written, verbal, and visual communication skills, able to present complex concepts at both tactical and executive levels.

• Technical Background: 8+ years in solution/technical architecture or consulting, with a focus on enterprise application design and complex integrations.

• Ecosystem Knowledge: Familiarity with adjacent clouds (Experience Cloud, MuleSoft, Data Cloud) and functional domains such as Finance, Telco, or Retail.

• Certifications:- Highly Regarded: Application/System Architect credentials.

• Preferred: 6+ Core certifications + Agentforce Specialist & Data 360 certification.

• Adaptability: Ability to work independently in a fast-paced, fluid environment and remain “scrappy” as we scale and evolve our team.

Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success
Job Details

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce Core Technical Architect

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Salesforce Core Technical Architect to join our Professional Services team within Professional Services. This role is centered on being a “Core Platform” subject matter expert, leading the design and implementation of enterprise-grade Sales Cloud, Service Cloud, and platform solutions. Deep Salesforce Core (Sales/Service Cloud + Platform) expertise is a must, and the ideal candidate will also bring a strong background across the broader Salesforce ecosystem (Experience Cloud, Integration, and AI/Agentforce) to drive cross-cloud success.

The Technical Architect is responsible for architecting scalable solutions across enterprise landscapes, ensuring the platform is secure, performant, and ready for enterprise AI usage. You will work closely with Project Managers and other Technical Architects to ensure on-time, fully functioning implementations. The ideal candidate thrives in an entrepreneurial atmosphere, communicates tactfully with business operations, and effectively designs, tests, and deploys complex software solutions. You must be an excellent communicator who can tailor delivery to a variety of audiences.

YOUR IMPACT

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands-on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

• Become a Trusted SME: Act as the primary authority for the Salesforce Core platform to support project delivery, including how platform architecture relates to the success of Agentforce and AI.
• Strategic Design: Drive the creation of application and technical design documents (Blueprints/FSD) which leverage Salesforce best practices and effectively integrate Salesforce into the customer’s infrastructure.
• Scalable Architecture: Design and guide customer’s enterprise architecture across Sales Cloud, Service Cloud, and the Platform, highlighting the importance of data model, sharing/security architecture, and governance.
• Technical Excellence: Provide guidance on integration development best practices, Enterprise Architecture standards, and environment management. Lead code reviews and define coding standards (Apex, LWC, Flows).
• Stakeholder Management: Facilitate and influence Executive Customer stakeholders while aligning technology strategy to business value and ROI.
• Risk Mitigation: Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution through proactive risk management.

REQUIRED QUALIFICATIONS

• Salesforce Core Expertise: Direct experience designing and configuring Sales Cloud and/or Service Cloud or any Core solution to enable enterprise use cases (lead-to-cash, case management, omni-channel, automation).
• Architectural Proficiency: Deep knowledge of data modeling, sharing and security architecture, governor limits, and multi-org/landscape strategy, with a strong understanding of metadata and declarative-vs-programmatic trade-offs.
• Solution Documentation: Ability to clearly and articulately document solutions, including data flows, system diagrams, and technical artifacts.
• Requirement Translation: Ability to create a solution based on client requirements and map business processes into the Salesforce product suite.
• Integration Knowledge: Knowledge of API patterns (REST/SOAP/Bulk/Platform Events) and experience integrating Salesforce with different business systems (ETL, middleware, legacy CRM).
• Technical Leadership: Lead inter-team meetings on technical and business challenges; conduct solutions testing and validation.
• Mobility: Travel to client sites for onsite discovery and solutions presentations (estimated 25%).
• Education: Engineering Degree or equivalent relevant experience required.

PREFERRED

• Platform Mastery: 5+ years of direct experience with Apex, Lightning Web Components, Flow, and the broader Lightning Platform.

• AI & Automation: Familiarity with Agentforce, and platform-native automation/AI tooling.

• Strategic Communication: Excellent written, verbal, and visual communication skills, able to present complex concepts at both tactical and executive levels.

• Technical Background: 8+ years in solution/technical architecture or consulting, with a focus on enterprise application design and complex integrations.

• Ecosystem Knowledge: Familiarity with adjacent clouds (Experience Cloud, MuleSoft, Data Cloud) and functional domains such as Finance, Telco, or Retail.

• Certifications:- Highly Regarded: Application/System Architect credentials.

• Preferred: 6+ Core certifications + Agentforce Specialist & Data 360 certification.

• Adaptability: Ability to work independently in a fast-paced, fluid environment and remain “scrappy” as we scale and evolve our team.

Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.