IT Help Desk Technician
- Boca Raton, United States
- Full-time
- Customer support
- Posted recently
You’ll apply on Celsius Network’s own site.
If you’re reading this on your way from 5am spin class to festival fast-pass, you’re CELSIUS®— an everyday hustler with the essential energy to aim high, and go the extra mile wherever your goals take you.
Joyful by design, sunny by nature, and unapologetically bold. If your bestie has you saved in their phone as “Icon,” you’re ALANI NU® — confident, colorful, and bringing main-character energy to every moment.
SoCal in your soul, attitude in your stride. If gravity doesn’t stop you and “impossible” sounds more like “dare you,” you’re ROCKSTAR®— a born rebel, raising the bar with mind-body energy and zero compromise.
Together, we’re Celsius Holdings, Inc.— a global CPG company united by three powerhouse brands and one incredibly talented team.
At Celsius, we pride ourselves on empowering our people. Every employee has a stake in our success. We create a collaborative culture built on inclusivity, innovation, and a belief that great ideas can come from anywhere.
And we’re on our way to building something bigger: a category where energy isn’t just consumed, it’s lived—where performance meets personality, brand becomes community, and every can crack sparks a statement.
This is the future of modern energy. This is Celsius.
Ready to take your career to the next level? Join our team and redefine what it means to be energized.
If you are looking for an exciting opportunity to join a fast-growing team in a role that provides professional and personal growth, we encourage you to apply to our IT Help Desk Technician opening. Celsius is hiring for this position in our Boca Raton, FL.
IT Help Desk Technician
Department: IT
Reporting to: SVP of IT, Security and Infrastructure
Location: Onsite in Boca HQ
Job Overview
Under the direction of the SVP of IT, Security and Infrastructure you are responsible for supporting and effectively provisioning, installing/configuring operating systems, hardware, software, and related applications. Further responsibilities include tracking IT Assets and projects, creating IT POs, monitoring and resolving onsite IT support tickets related to printers, applications, and general user support questions. You are also responsible for maintaining and monitoring daily support tickets through email and Celsius’ ticketing platform.
- Must hold an A+ and Networking + Certification
- Must have advanced skills in MS Office, Outlook, Excel, and PowerPoint Experience
- Must be able to type 50 plus words per minute
- Demonstrated problem-solving and troubleshooting skills.
- Must be detailed orientated, with excellent oral and written communications skills.
- Function as a member of a work team, self-motivated, and highly responsible.
- Python and Power BI, Power Automat, skills a plus
- Must be able to work full time onsite in Boca Raton
- AS or BS Degree – Computer Information Management or combination of education/experience.
- 1 Year experience with Office365, TEAMs, SharePoint and Inventory management systems
- 1 Years of network/infrastructure administration experience 2+ years in IT Support including IP phones, desktops, laptops, applications, Wi-Fi, and system setups.
- Experience with Windows 11, Windows Server
- Ability to work in a fast-paced, high-growth environment
- Excellent customer support skills.
Responsibilities
- Manage and resolve help desk tickets, provision or deprovision service management tickets relating to hardware (Windows, MAC, and OS) and software relating to Office365, JIRA, ADOBE, plus other applications as assigned.
- Inventory management of all hardware and software asset lists.
- Manage the proper operation of office equipment and digital resources (access control, printer, Wi-Fi, IP phones)
- Assist users with resetting passwords or login issues, mobile device questions, and email archiving.
- Assist users with creating TEAMS groups/channels or SharePoint sites.
- Create Application Job Aids for managers to use and distribute as application tutorials.
- Other duties as assigned by management.
Role Breakdown
- 25% Onboarding and Offboarding of Hardware and Users
- 25% Endpoint Administration and Documentation
- 25% Inventory Management
- 25% Helpdesk Support