You’ll apply on Birdee Media’s own site.
About the role
We are a multicultural marketing agency based in the United States, specializing in website development, graphic design, branding, digital marketing, local SEO, and business listings management. We serve businesses and organizations across multiple industries, including those reaching English- and Spanish-speaking audiences. We value creativity, attention to detail, accountability, and exceptional client service.
We are looking for a Creative Quality Manager to oversee the quality of our creative work, manage client requests, and coordinate daily production tasks. This role combines creative quality assurance, client communication, project coordination, and basic production support.
Key Responsibilities
- Creative Quality Assurance
- Review completed websites, graphics, and other creative deliverables before client delivery.
- Identify issues with spacing, alignment, typography, colors, images, responsiveness, links, forms, and functionality.
- Ensure designs follow client brand guidelines and project requirements.
- Review spelling, grammar, and content accuracy in English and Spanish.
- Provide designers and developers with specific, actionable feedback; make minor corrections directly when needed.
- Identify recurring mistakes and implement quality control improvements.
- Client Communication & Management
- Respond professionally to emails, calls, and requests in English or Spanish,
- Translate client needs into clear instructions for the production team.
- Answer questions about websites, design, branding, and digital marketing; recommend better solutions when appropriate.
- Provide proactive updates on progress, and completed work.
- Confirm requests are completed correctly; escalate important concerns to leadership.
- Project Coordination
- Create, assign, organize, and monitor tasks.
- Include clear instructions, deadlines, links, and expected outcomes in tasks.
- Coordinate tasks with team members.
- Monitor deadlines, follow up on pending work, and prevent delays.
- Manage multiple client requests and prioritize effectively.
- Hands-On Production Support
- Make minor website corrections and updates using Elementor or similar builders.
- Create or edit graphics using Canva, Adobe, or Figma.
- Create and update Google Business Profiles and local business listings.
- Support basic SEO improvements, website optimization, and other creative tasks as needed.
- Process Improvement & AI
- Improve creative quality and project delivery through templates, and efficient workflows.
- Use AI tools to research, draft content, troubleshoot, and automate repetitive tasks.
- Review AI-generated work for accuracy and quality.
- Proactively identify useful tasks and improvements during slower periods.
Required Qualifications
The following qualifications are essential.
Creative & Technical Skills
- Strong design judgment: Excellent eye for layout, typography, spacing, branding, and visual consistency.
- Website experience: Hands-on WordPress, Elementor, or similar website builder skills.
- Graphic design skills: Ability to review and correct work using Canva, Adobe, or Figma.
- Digital marketing knowledge: Branding, websites, local SEO, Google Business Profile, and social media marketing.
- Quality assurance: Quickly identify mistakes and propose clear solutions.
Communication & Management - Bilingual: Fluent English and Spanish, written and spoken, with excellent grammar.
- Agency experience: At least 5 years in a marketing, design, or web agency, including direct client interaction.
- Client communication: Confidence leading calls, explaining technical concepts, and managing expectations.
- Project management: Proven ability to manage 20+ active requests, prioritize deadlines, and follow through independently.
- Organization: Experience with project management tools and coordinating creative teams.
Professional Qualities - Exceptional attention to detail, accountability, initiative, and independent decision-making.
- Ability to identify and resolve problems without constant supervision.
- Advanced practical experience using AI tools to improve productivity.
- Full availability during Pacific Time business hours, Monday–Friday.
- Reliable high-speed internet and a quiet workspace for professional calls.
Preferred Qualifications
- Advanced WordPress and Elementor experience.
- Experience with Google Business Profile and local listings.
- Familiarity with Asana or similar tools.
- Knowledge of Google Analytics, Search Console, and SEO tools.
- Experience working with multicultural or bilingual audiences.
- Experience developing quality assurance processes.
- Portfolio demonstrating graphic design or website experience.
Benefits and Hiring Process
Schedule: Monday–Friday, Pacific Time (U.S. business hours)
Compensation: USD $1,300 per month
FULL-TIME | REMOTE | BILINGUAL (ENGLISH & SPANISH)