About the role

Finlay Training Institute is a growing career-training organization with physical healthcare education campuses in Houston, Dallas, and San Antonio, with additional Texas and Florida markets in development.
We help adult students take the next step into healthcare careers through practical, hands-on training programs, including Medical Assistant, EKG Technician, and Phlebotomy. We are building a centralized admissions team so every prospective student receives fast, accurate, and supportive guidance—regardless of the campus they choose.
This role is part of the commercial engine behind Finlay’s growth. You will work with marketing, campus teams, and leadership to turn qualified interest into scheduled visits, enrollments, and a strong student experience.

Key responsibilities

You will own warm prospective-student leads from their first inquiry through a paid enrollment or a documented next step.

• Respond rapidly to leads from instant forms, phone calls, WhatsApp, Instagram, and Messenger.
• Conduct discovery conversations in English and Spanish to understand the student’s campus, program, schedule, timing, and main concerns.
• Explain approved program information accurately; handle objections ethically; and schedule campus visits with a clear date and time.
• Confirm appointments, recover no-shows, follow up on registration and first payments, and reactivate leads that are not ready today.
• Maintain accurate lead stages, notes, tasks, appointment outcomes, and lost reasons in GoHighLevel and corporate communication systems.
• Coordinate with campus teams in Houston, Dallas, and San Antonio so every visit receives a timely outcome and no prospect is lost between teams.
• Work to measurable standards for response time, follow-up quality, appointments, visit show rate, paid registrations, and validated enrollments.

Qualifications and requirements

• At least 2 years of phone-based B2C sales, admissions, enrollment, inside sales, insurance, immigration services, home services, healthcare services, or another high-volume consultative sales environment supporting U.S. customers.
• Fully fluent spoken and written English and Spanish. You must be able to conduct a discovery call and manage a pricing objection in either language without a translator.
• Experience working daily in a CRM with lead stages, tasks, notes, appointment outcomes, and follow-up sequences.
• Documented experience meeting a quota or commercial KPI. Be prepared to discuss lead volume, goals, attainment, and conversion metrics.
• Strong telephone presence, active listening, organization, ownership, and follow-through.
• Reliable high-speed internet, quality headset, professional computer, and a quiet private workspace for recorded calls.
• Availability for a fixed U.S. Central Time schedule: 9:00 a.m.–6:00 p.m., Monday–Friday or Tuesday–Saturday, depending on the assigned rotation.
• You must use approved pricing, policies, scripts, and corporate systems. Unauthorized promises, discounts, private lead lists, or personal messaging channels are not permitted.

Preferred qualifications

• Experience with GoHighLevel, WhatsApp Business, Meta messaging, dialers, HubSpot, Salesforce, Zoho, Close, or a comparable CRM.
• Experience selling career training, healthcare education, vocational programs, or other services with a short B2C sales cycle.
• Experience serving Hispanic consumers in the United States.
• Experience coordinating appointments, payments, or enrollment documents with on-site teams.

Compensation and working conditions

• Full-time, 100% remote position for candidates located in Colombia.
• Fixed monthly base compensation of USD 1,000, paid in USD, plus uncapped enrollment commissions.
• Earn USD 10 when an attributed registration fee is paid and reconciled, plus USD 10 when the student’s first class or module payment is received and the student remains active for 14 days. This equals USD 20 per paid and validated enrollment.
• Expected on-target earnings: USD 1,000–1,800 per month, depending on verified enrollment performance.
• Two openings. You will work with a defined sales process, corporate systems, recorded calls, and direct feedback to develop measurable performance.

About the role

Finlay Training Institute is a growing career-training organization with physical healthcare education campuses in Houston, Dallas, and San Antonio, with additional Texas and Florida markets in development.
We help adult students take the next step into healthcare careers through practical, hands-on training programs, including Medical Assistant, EKG Technician, and Phlebotomy. We are building a centralized admissions team so every prospective student receives fast, accurate, and supportive guidance—regardless of the campus they choose.
This role is part of the commercial engine behind Finlay’s growth. You will work with marketing, campus teams, and leadership to turn qualified interest into scheduled visits, enrollments, and a strong student experience.

Key responsibilities

You will own warm prospective-student leads from their first inquiry through a paid enrollment or a documented next step.

• Respond rapidly to leads from instant forms, phone calls, WhatsApp, Instagram, and Messenger.
• Conduct discovery conversations in English and Spanish to understand the student’s campus, program, schedule, timing, and main concerns.
• Explain approved program information accurately; handle objections ethically; and schedule campus visits with a clear date and time.
• Confirm appointments, recover no-shows, follow up on registration and first payments, and reactivate leads that are not ready today.
• Maintain accurate lead stages, notes, tasks, appointment outcomes, and lost reasons in GoHighLevel and corporate communication systems.
• Coordinate with campus teams in Houston, Dallas, and San Antonio so every visit receives a timely outcome and no prospect is lost between teams.
• Work to measurable standards for response time, follow-up quality, appointments, visit show rate, paid registrations, and validated enrollments.

Qualifications and requirements

• At least 2 years of phone-based B2C sales, admissions, enrollment, inside sales, insurance, immigration services, home services, healthcare services, or another high-volume consultative sales environment supporting U.S. customers.
• Fully fluent spoken and written English and Spanish. You must be able to conduct a discovery call and manage a pricing objection in either language without a translator.
• Experience working daily in a CRM with lead stages, tasks, notes, appointment outcomes, and follow-up sequences.
• Documented experience meeting a quota or commercial KPI. Be prepared to discuss lead volume, goals, attainment, and conversion metrics.
• Strong telephone presence, active listening, organization, ownership, and follow-through.
• Reliable high-speed internet, quality headset, professional computer, and a quiet private workspace for recorded calls.
• Availability for a fixed U.S. Central Time schedule: 9:00 a.m.–6:00 p.m., Monday–Friday or Tuesday–Saturday, depending on the assigned rotation.
• You must use approved pricing, policies, scripts, and corporate systems. Unauthorized promises, discounts, private lead lists, or personal messaging channels are not permitted.

Preferred qualifications

• Experience with GoHighLevel, WhatsApp Business, Meta messaging, dialers, HubSpot, Salesforce, Zoho, Close, or a comparable CRM.
• Experience selling career training, healthcare education, vocational programs, or other services with a short B2C sales cycle.
• Experience serving Hispanic consumers in the United States.
• Experience coordinating appointments, payments, or enrollment documents with on-site teams.

Compensation and working conditions

• Full-time, 100% remote position for candidates located in Colombia.
• Fixed monthly base compensation of USD 1,000, paid in USD, plus uncapped enrollment commissions.
• Earn USD 10 when an attributed registration fee is paid and reconciled, plus USD 10 when the student’s first class or module payment is received and the student remains active for 14 days. This equals USD 20 per paid and validated enrollment.
• Expected on-target earnings: USD 1,000–1,800 per month, depending on verified enrollment performance.
• Two openings. You will work with a defined sales process, corporate systems, recorded calls, and direct feedback to develop measurable performance.